Hi Sirs,*I've a very serious problem and I'm seeking your help with full trust and conf...

GetHuman-wailbakh's customer service issue with Hotmail from August 2018

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Help with my Hotmail issue
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Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-wailbakh will need to dig through the advice provided by Hotmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-wailbakh can let us know if they help or not.
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The issue in GetHuman-wailbakh's own words
Hi Sirs,*I've a very serious problem and I'm seeking your help with full trust and confidence!*Since two days ago I couldn't access my Hotmail account with the excuse that Hotmail administrator couldn't verify my ownership of the email (the message was: It looks like someone else might be using your account)l!! *This is my email since ** years ago, I created in **** and continuously using it successfully without any disruption!*One problem I remember is that since mid of July **** I requested changes in the security policy by changing my recovery email from *****@***.com to *****@***.com, due to the fact that email was my office email and I left my job two years ago and the email no longer exist.*I don't know why you suspect my email activity? I keep logging in from the same PC since three years ago when I was in Saudi Arabia and now when I'm in Sudan! I also sometimes access my Hotmail from my device smart phone Galaxy S* edge!*I tried many times to recover my account but really I found difficulties in remembering a previous password or remembering the security question that were required to verify my ownership! It's hard to remember something from many years ago , taking into consideration the multiple accounts and passwords you hold in your mind nowadays!*You came finally with your decision to open a new account!!! a very silly advise! how I can forget hundreds of valuable emails through ** years? and the most silly is why you suspect my activity since I'm using the same device for three years (and you can verify the IP address for sure!).*My issue number is *********.*Please be logic, fair and rational and bring me my account back! this is the most disastrous action I can get by loosing my account! *I trust that you're not fishing around , are you?*Awaiting your positive response!*Regards

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Hotmail

Customer service issue
Reported by GetHuman-wailbakh
Aug 8th, 2018 - 3 years ago
Fixed
Seen by 6 customers so far
Similar issue to 803 others
0 customers following this
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Timeline

GetHuman-wailbakh started working on this issue
Aug 8th, 2018 7:42pm
GetHuman-wailbakh indicated the issue is not fixed yet.
Aug 8th, 2018 9:44pm
GetHuman-wailbakh indicated the issue is not fixed yet.
Aug 10th, 2018 7:44am
GetHuman-wailbakh indicated the issue is not fixed yet.
Aug 10th, 2018 7:45am

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