My elderly mom changed phone numbers and doesn’t remember her password to her hotmail a...

GetHuman842156's customer service issue with Hotmail from July 2018

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The issue in GetHuman842156's own words
My elderly mom changed phone numbers and doesn’t remember her password to her hotmail account. On the new phone she can’t check her email and the phone contacts associated with her hotmail account isn’t in her new phone. It’s been a very frustrating with her annoying me about her password. I can’t reset it because she previously enabled * step verification and the phone number associated with that two step process is no longer in service. Please contact me at***-***-**** as soon as possible before I send my mother to her maker. Sharmaine Bowers
GetHuman842156 did not yet indicate what Hotmail should do to make this right.
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Hotmail

Customer service issue
Reported by GetHuman842156
Jul 2nd, 2018 - a yr ago
I have an issue with Hotmail too
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Timeline
GetHuman842156 started working on this issue
Jul 2nd, 2018 4:06pm
GetHuman842156 indicated the issue is not fixed yet.
Jul 6th, 2018 11:25pm