My elderly mom changed phone numbers and doesn’t remember her password to her hotmail a...
GetHuman842156's customer service issue with Hotmail from July 2018
Help with my Hotmail issue
GetHuman842156's next move: try the Hotmail help center.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman842156 will want to follow the link below to head to their help center. We will check on GetHuman842156 later to make sure it's all set or try to help escalate.
If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
The issue in GetHuman842156's own words
My elderly mom changed phone numbers and doesn’t remember her password to her hotmail account. On the new phone she can’t check her email and the phone contacts associated with her hotmail account isn’t in her new phone. It’s been a very frustrating with her annoying me about her password. I can’t reset it because she previously enabled * step verification and the phone number associated with that two step process is no longer in service. Please contact me at***-***-**** as soon as possible before I send my mother to her maker. Sharmaine Bowers
GetHuman842156 did not yet indicate what Hotmail should do to make this right.
I have an issue with Hotmail too
How GetHuman842156 fixed the problem
We are waiting for GetHuman842156 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.