My mum's facebook has been hacked and was unable to login, scam messages were sent out...

GetHuman-abcxiong's customer service issue with Hotmail from June 2018

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The issue in GetHuman-abcxiong's own words
My mum's facebook has been hacked and was unable to login, scam messages were sent out of her account. So i suspected that My mum's hotmail have been hacked. When i tried logining in the hacker has changed my password and changed the security to his phone number so when i tried resetting the password for her, hotmail allowed me to opt for text or call or other option. The phone number indicated has been changed so it would not be able to reach me or my mum so i opt for the other option which is to give the best description of the email. As my mum only uses facebook and did not use her email for quite a while, she does not know what are the email content inside. Is there any other way to verify that it is her account? Thank you! Your help is greatly appreciated.
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Customer service issue
Reported by GetHuman-abcxiong
Jun 29th, 2018 - 10 mons ago
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GetHuman-abcxiong started working on this issue
Jun 29th, 2018 1:58am