Get back my hotmail account hacked few years ago

GetHuman-elodiepa's customer service issue with Hotmail from June 2018

Help with my Hotmail issue
The issue in GetHuman-elodiepa's own words
To get back my hotmail account as I need it to get back my facebook. But this hotmail account as been hacked few years ago and I didn't know what to do at this time so I opened another account. But today I absolutely need it to open facebook. I tried to fill a form which failed as my answers was not enough for microsoft ... Hello *My name is Elodie.*I cannot connect to my Facebook anymore because I don't remember my password. So they want to send me a code to an old number phone and my hotmail account which has been hacked few years ago. I didnt know what to do anymore with this account so I opened a new one.*But now I need to get it back as there is no other option for me to get back my facebook.*I tried to do the form but I received a reply from microsoft saying it was not enough.*Is there any other thing to do to get back my account ? *****@***.com*I hope to hear from you.**Regards,*Elodie PAOLETTI
My case is special dont know what to think about. I need a real human to help me I guess as online tips doesnt help me
To someone to help me. Because I tried everything advised online
I expected to have someone talking to me personnally. To send me advice or to tell me what to do in my circumstances
I tried the form but it doesn't help as my answers are not enough apparently.
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Hotmail
Customer service issue
Reported by GetHuman-elodiepa
Jun 9th, 2018 - 10 mons ago
I have an issue with Hotmail too
Fixed
Seen by 7 customers so far
Similar issue to 351 others
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Timeline
GetHuman-elodiepa started working on this issue
Jun 9th, 2018 2:38am
GetHuman-elodiepa indicated the issue is not fixed yet.
Jun 9th, 2018 3:17am
GetHuman-elodiepa indicated the issue is not fixed yet.
Jun 9th, 2018 3:39am
GetHuman-elodiepa indicated the issue is not fixed yet.
Jun 9th, 2018 5:01am