My son's Xbox Live was connected to my hotmail account. It was stolen and so was my hotmail account.

GetHuman-shabya's customer service issue with Hotmail from July 2018

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Help with my Hotmail issue
GetHuman-shabya's next move: find and follow the right step-by-step guide.
Hotmail doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-shabya will need to dig through the advice provided by Hotmail, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-shabya can let us know if they help or not.
If you don't see a guide here that matches the problem you are having, please see if Hotmail has better answers for you: Hotmail Help Center
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The issue in GetHuman-shabya's own words
login to my Hotmail account. I've been doing it multiple times every day for years. Now it says account doesn't exist. ... Someone has hacked my main hotmail account and has taken it over, I am wanting it back. That is my main work email and has many important things on it.**The message you sent will not work because after ** plus tries putting in the characters you send for the robot check, I still cannot get through. I tried the audio version also and it kept looping me back. **This customer service level is unacceptable and I'm very disappointed in a company like Microsoft that you allow this risk with no reasonable assistance.
You should be able to trace the issue, and shut down the hacker and give me my valuable information back for well over a decade, photos, business contacts, personal information.
Get my Hotmail account back.
At least ** years if not longer.
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Hotmail
Customer service issue
Reported by GetHuman-shabya
Jul 4th, 2018 - 4 years ago
Fixed
Seen by 4 customers so far
Similar issue to 443 others
0 customers following this
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Timeline

GetHuman-shabya started working on this issue
Jul 4th, 2018 7:47pm
GetHuman-shabya indicated the issue is not fixed yet.
Jul 6th, 2018 2:10am
GetHuman-shabya indicated the issue is not fixed yet.
Jul 6th, 2018 2:15am
GetHuman-shabya indicated the issue is not fixed yet.
Jul 6th, 2018 2:15am

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