Cannot retrieve mail past the year **** .What should I do ?

GetHuman-munzerha's customer service issue with Hotmail from April 2018

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The issue in GetHuman-munzerha's own words
The problem: Cannot retrieve mail past the year **** .What should I do ?
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Customer service issue
Reported by GetHuman-munzerha
Apr 19th, 2018 - 7 mons ago
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GetHuman-munzerha started working on this issue
Apr 19th 6:55pm