Problem is with the booking on the website is specifically says nothing about no free b...

GetHuman6122620's customer service issue with Hotels.com from May 2021

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The issue in GetHuman6122620's own words
Problem is with the booking on the website is specifically says nothing about no free breakfast and specifically said nothing about the pool being closed due to Covid restrictions none of that was said or stated in the policy with this hotel we walked in the room to room was dirty I stepped on a nail in the beginning in the front entrance I want something done this is crazy I paid almost $*** for this room and we have no pool no free breakfast that was guaranteed in there no phone there’s not even a phone in this room

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Hotels.com

Customer service issue
Reported by GetHuman6122620
May 28th, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 2283 others
0 customers following this

Timeline

GetHuman6122620 started working on this issue
May 28th 3:07pm

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