We made reservations through you website for OYO hotel Dalton PA ***** and received an...

GetHuman-bonnyott's customer service issue with Hotels.com from May 2021

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The issue in GetHuman-bonnyott's own words
We made reservations through you website for OYO hotel Dalton PA ***** and received an email from them stating that they no longer take reservations through Hotel.com. However, we actually saw the property in question and the property is not represented properly by the pictures you were provided for your website. They completely fraudulent. It would be in your best interest to remove this particular location from your website at this time as any customer booking this would be completely disappointed and disgruntled. The pictures of a cute updated motel and the truth is the motel is rundown and dirty. The motel does not even go by the name of OYO hotel but by ** Motel. **Please remove this particular location from your website or post a disclaimer that the pictures and information do not truly describe the location.**Thank you

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Hotels.com

Customer service issue
Reported by GetHuman-bonnyott
May 11th, 2021 - 3 months ago
Not resolved
Seen by 11 customers so far
Similar issue to 2075 others
0 customers following this

Timeline

GetHuman-bonnyott started working on this issue
May 11th 12:35pm

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