On February **, **** I need a reservation online for two night stay at the comfort inn...

GetHuman5909258's customer service issue with Hotels.com from March 2021

Help with my Hotels.com issue
First: share to improve GetHuman5909258's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5909258 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5909258's own words
On February **, **** I need a reservation online for two night stay at the comfort inn and suites in orange Montpelier Virginia to attend my fathers funeral the following Saturday, February **, ****. Sadly a terrific snow storm come on the East Coast on Friday, February **, Closing the church and cemetery and delaying my father‘s funeral one week. On Thursday, the day before the snowstorm I called the comfort inn and suites in Orange Virginia to say that I did not want my money back but only to delay the room until the following Saturday, February **, ****, do it on my father‘s funeral. Unbelievably The hotel refused two accommodate me. I called Choice Hotels corporate office. At the corporate office I was charged a lower rate for the room to be used February ** and I was assured that corporate offices would reach out to the orange Montpelier hotel for my reimbursement of the original charge of $***.**. After several weeks of frustrating phone calls I am now told that hotels.com was the third-party business that organized the reservations and collected and distributed the money and therefore is the party responsible for organizing my reimbursement. Since I have been double charged now for the hotel room or my father‘s funeral I am now asking you to please reimburse me for the original cost charge on February **, ****. My reference number is*R***********Laura Torff *L*****@***.com****-***-****

GetHuman5909258 did not yet indicate what Hotels.com should do to make this right.

How GetHuman5909258 fixed the problem

We are waiting for GetHuman5909258 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hotels.com customer problems.
What Is the Hotels.com Cancellation Policy and How Do I Cancel?How Do I Contact Customer Support with Hotels.com?
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Customer service issue
Reported by GetHuman5909258
Mar 31st, 2021 - 2 years ago
Not resolved
Seen by 9 customers so far
Similar issue to 1820 others
0 customers following this


GetHuman5909258 started working on this issue
Mar 31st, 2021 7:35pm