On February **, **** I need a reservation online for two night stay at the comfort inn...

GetHuman5909258's customer service issue with Hotels.com from March 2021

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The issue in GetHuman5909258's own words
On February **, **** I need a reservation online for two night stay at the comfort inn and suites in orange Montpelier Virginia to attend my fathers funeral the following Saturday, February **, ****. Sadly a terrific snow storm come on the East Coast on Friday, February **, Closing the church and cemetery and delaying my father‘s funeral one week. On Thursday, the day before the snowstorm I called the comfort inn and suites in Orange Virginia to say that I did not want my money back but only to delay the room until the following Saturday, February **, ****, do it on my father‘s funeral. Unbelievably The hotel refused two accommodate me. I called Choice Hotels corporate office. At the corporate office I was charged a lower rate for the room to be used February ** and I was assured that corporate offices would reach out to the orange Montpelier hotel for my reimbursement of the original charge of $***.**. After several weeks of frustrating phone calls I am now told that hotels.com was the third-party business that organized the reservations and collected and distributed the money and therefore is the party responsible for organizing my reimbursement. Since I have been double charged now for the hotel room or my father‘s funeral I am now asking you to please reimburse me for the original cost charge on February **, ****. My reference number is*R***********Laura Torff *L*****@***.com****-***-****

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Hotels.com

Customer service issue
Reported by GetHuman5909258
Mar 31st, 2021 - 4 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1820 others
0 customers following this

Timeline

GetHuman5909258 started working on this issue
Mar 31st 7:35pm