Need to get a refund for the hotel booking through Hotels.com

GetHuman5892420's customer service issue with Hotels.com from March 2021

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The issue in GetHuman5892420's own words
I have been trying to call Red roof Inn and Hotels.com but have not reached anyone to discuss about my refund. ... I am contacting about my booking in the Red Roof Inn (*** E. Route **, Williams, AZ *****) with confirmation number *************.**When we first checked in the room, it had dirty bedsheets, pillow covers, blankets and towels. So we asked for room change. The staff was too rude. But the second room was also the same. Since it was the middle of the night and we had nowhere else to go, we stayed there. But it was unbearable so we didn’t stay for the next booked day. When asked on the counter, we were told that since booking was done through Hotels.com, the refund will be processed through the site. Please provide guidance with the refund process, I have been trying to call since a few days but can’t reach anyone. I would really appreciate if I can talk to someone on call.**Thank you,*Aditi Saini*** ***-***-****
I have called several times and now using gethuman.com service to talk to someone about this issue and to process my refund.

GetHuman5892420 did not yet indicate what Hotels.com should do to make this right.

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Hotels.com

Hotels.com to book a hotel
Customer service issue
Reported by GetHuman5892420
Mar 26th, 2021 - 4 months ago
Not resolved
Seen by 31 customers so far
Similar issue to 1827 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman5892420 started working on this issue
Mar 26th 11:37pm
GetHuman5892420 indicated the issue is not fixed yet.
Mar 27th 4:05am
GetHuman5892420 indicated the issue is not fixed yet.
Mar 28th 2:30am
GetHuman5892420 indicated the issue is not fixed yet.
Mar 28th 1:51pm
GetHuman5892420 indicated the issue is not fixed yet.
Mar 28th 9:32pm
GetHuman5892420 indicated the issue is not fixed yet.
Mar 29th 5:07pm
GetHuman5892420 indicated the issue is not fixed yet.
Mar 29th 5:07pm