There were * bookings made for Friday March **th. One of the bookings was made in error...

GetHuman-jdbrad's customer service issue with Hotels.com from March 2021

Help with my Hotels.com issue
First: share to improve GetHuman-jdbrad's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-jdbrad may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-jdbrad's own words
There were * bookings made for Friday March **th. One of the bookings was made in error. I only booked one room for * people and I got charged for * bookings. The clerk at the hotel where we stayed said that we could explain the situation to you and you can call the hotel and she will verify that we only needed and booked one room. She will authorize our refund and we can be reimbursed for the room that somehow got booked in error.

GetHuman-jdbrad did not yet indicate what Hotels.com should do to make this right.

How GetHuman-jdbrad fixed the problem

We are waiting for GetHuman-jdbrad to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hotels.com

Customer service issue
Reported by GetHuman-jdbrad
Mar 21st, 2021 - 2 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 1842 others
0 customers following this

Timeline

GetHuman-jdbrad started working on this issue
Mar 21st 7:57pm