I canceled my reservation by calling the hotel at * AM Spoke to the lady and she Spoke...

GetHuman-bcdrisco's Problem With a Rental issue with Hotels.com from March 2021

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The issue in GetHuman-bcdrisco's own words
I canceled my reservation by calling the hotel at * AM Spoke to the lady and she Spoke to the lady and she said sheAssured me I wouldn’t be charged because I called in by ** AM. Got my statement the next morning on my phone and I was charged $** for my cancellation but I canceled on time with the hotel the website says I wouldn’t be charge for my cancellation if I cancel on time then when I go to call back I got told off by a manager talking to me very rudely she hung up on me and told me to deal with it with a Hotels.com because “ it’s their **** calling “ her name was Julie I want my money back and I want a complaint done to that hotel I’m not inclined to even ever do services on this website if you are the type of people you’re affiliated with at way better experience on Expedia

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What Is the Hotels.com Cancellation Policy and How Do I Cancel?How Do I Contact Customer Support with Hotels.com?
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Hotels.com

Problem With a Rental issue
Reported by GetHuman-bcdrisco
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1854 others
0 customers following this

Timeline

GetHuman-bcdrisco started working on this issue
Mar 20th, 2021 12:45am