I canceled my reservation by calling the hotel at * AM Spoke to the lady and she Spoke...

GetHuman-bcdrisco's Problem With a Rental issue with Hotels.com from March 2021

Help with my Hotels.com issue
First: share to improve GetHuman-bcdrisco's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bcdrisco may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman-bcdrisco's own words
I canceled my reservation by calling the hotel at * AM Spoke to the lady and she Spoke to the lady and she said sheAssured me I wouldn’t be charged because I called in by ** AM. Got my statement the next morning on my phone and I was charged $** for my cancellation but I canceled on time with the hotel the website says I wouldn’t be charge for my cancellation if I cancel on time then when I go to call back I got told off by a manager talking to me very rudely she hung up on me and told me to deal with it with a Hotels.com because “ it’s their **** calling “ her name was Julie I want my money back and I want a complaint done to that hotel I’m not inclined to even ever do services on this website if you are the type of people you’re affiliated with at way better experience on Expedia

GetHuman-bcdrisco did not yet indicate what Hotels.com should do to make this right.

How GetHuman-bcdrisco fixed the problem

We are waiting for GetHuman-bcdrisco to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common Hotels.com customer problems.
What Is the Hotels.com Cancellation Policy and How Do I Cancel?How Do I Contact Customer Support with Hotels.com?
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Problem With a Rental issue
Reported by GetHuman-bcdrisco
Mar 20th, 2021 - 2 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1854 others
0 customers following this


GetHuman-bcdrisco started working on this issue
Mar 20th, 2021 12:45am