Booked reservation on March *rd through for InTown Suites located in Hatties...

GetHuman5819067's customer service issue with from March 2021

Help with my issue
First: share to improve GetHuman5819067's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman5819067 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman5819067's own words
Booked reservation on March *rd through for InTown Suites located in Hattiesburg Mississippi check in with March *nd through the *th according to the website check-in instructions on itinerary check in with from * p.m. to * p.m. I arrive at *:** p.m. on second day and was told by InTown Suites that my reservation has been cancelled. I have since received an email stating that InTown Suites will not pay for relocation because I was tagged as a no-show however I arrive at InTown Suites at *:** p.m. March *nd before * p.m. deadline I contacted customer service at spoke with unknown female and she resolved the problem or at least I thought by booking me at a different property Residence Inn located in Hattiesburg Mississippi the reason for changing properties according to the customer service rep is because they were unable to get in touch with anybody at InTown Suites. It's arriving at Residence Inn in Hattiesburg I was informed by the lady at the front desk that she had no reservation or information from reserving my rooms for a week I can contact the customer service at spoke to someone and they did send my information to Residents in confirming the reservation however Residence Inn didn't allow me to check in I did not have my ID but I had a copy photo copy of my ID and I had to screenshot of the website at the DMV in Hattiesburg where my license a duplicate copy of my license had been shipped to me the day before I just haven't arrived yet I also had a copy of my social security card. I miss two days of work totaling about $*** in lost wages I had to come out of pocket for a weekly rental with no discounts and now they're saying they're not going to refund my $*** I really need this resolved

GetHuman5819067 did not yet indicate what should do to make this right.

How GetHuman5819067 fixed the problem

We are waiting for GetHuman5819067 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common customer problems.
What Is the Cancellation Policy and How Do I Cancel?How Do I Contact Customer Support with
Do you have a customer issue as well?
We can help you get's attention and get better help faster. Tap below to get started.
Having issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Customer service issue
Reported by GetHuman5819067
Mar 8th, 2021 - 2 years ago
Not resolved
Seen by 25 customers so far
Similar issue to 1959 others
0 customers following this


GetHuman5819067 started working on this issue
Mar 8th, 2021 1:58pm