Hotel Reservation not going thru used gift card.*It says to check highlighted fields...

GetHuman5416074's customer service issue with Hotels.com from October 2020

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The issue in GetHuman5416074's own words
Hotel Reservation not going thru used gift card.*It says to check highlighted fields * there are none*Residence Inn by Marriott Boston Watertown************Loved by guests*Residence Inn by Marriott Boston Watertown**** Arsenal Street, Watertown, MA, *****, United States***.*Exceptional* Hotels.com *** guest reviews**Check-in*Thursday, October **, *****(*:** PM)*Check-out*Friday, October **, *****(noon)** night, * room*Studio, * King Bed, Non Smoking**Non-refundable*$***.***Thursday, October **, *****$**.***Taxes and fees*$***.***Total to pay now*for * room, * guests, * night*including taxes and fees*This price may increase if you book later.*We’ll confirm your booking and take payment today.*Apply a coupon or Hotels.com* Rewards*Sorry, we’re having some trouble at the moment. Please try again.*There are some problems with the form that need to be corrected. Please check the highlighted fields.*You are signed in as *****@***.com. Sign out**You’ll collect * stamp after your stay**Step *: Your details**required fields*First name**Please give us the name of one of the people staying in this room.*Michael*Last name**Coker*Email address**We’ll send your confirmation email to this address******@***.com*Cell phone number**We’ll only contact you in an emergency************Update my profile with my booking details*Step *: Room details*Studio, * King Bed, Non Smoking*Included in your room: Free Wi-Fi, Breakfast for * people, Non Smoking*Preferences*Bed preferences aren’t guaranteed*Bed types*King Bed*Any special requests?*Any accessibility requests?*If you don’t book now, this amazing deal could be gone**Step *: Payment details*Your reservation is safe and secure*Hurry, that’s the cheapest room we have at Residence Inn by Marriott Boston Watertown! Book it now.*Credit * Debit card*PayPal*Gift Card*Use your gift card to pay for your stay*Check your balance and choose how much you want to pay with your gift card*Pay with just your gift card or use your credit*debit card too*Use any remaining balance for future bookings*Trying to redeem more than one gift card? Click here to combine gift card balances.*You’ve chosen to pay*Gift card number ask me*Balance$***.***Amount to be deducted-$***.**change amount*Remaining gift card balance$*.***Thanks, full payment will be taken from your gift card once you complete your booking below.*Cancellation policy*Studio, * King Bed, Non Smoking***Special non-refundable rate*Check-in*Thursday, October **, **** (*:** PM)*Check-out*Friday, October **, **** (noon)** night, * room*Reservation Terms*By clicking "Book this *-night stay", you agree you have read and accept our Terms and Conditions , Privacy Policy , and Government Travel Advice .*Non-refundable*Book this *-night stay*Price Guarantee*Nearly there! This is the final step.

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Hotels.com

Customer service issue
Reported by GetHuman5416074
Oct 29th, 2020 - 4 months ago
Not resolved
Seen by 23 customers so far
Similar issue to 1835 others
0 customers following this

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