Joke of a call center leaves me in tears and with no where to stay. I’ve also been a gold member for like my whole life so

GetHuman-haleyeyr's customer service issue with Hotels.com from May 2020

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The issue in GetHuman-haleyeyr's own words
I was trying to come to a fair agreement and just get like a credit or Voucher because I’ve been in similar situations that weren’t as bad as this one and gotten credits and vouchers ... I’ve been using Hotels.com since **** and have NEVER been treated as I was tonight. The three people I talked to sounded like they were gathering like school girls to giggle and patronize me. I felt so discriminated that I started to cry and still. They had no kind of resolution just tireless stalemated conversation. Now I use hotels for the free rooms but tonight my free room won’t even load so I’m contemplating switching up my booking website. Maybe if they would have tried to resolve conflict rather then instigate drama I would have left this stuff alone but I feel as if In a position with power to handle peoples money and business I don’t think these people should be in charge of other peoples funds becauseThey were clearly letting their Weird And somewhat racist views get in the way of how they treat customers. I want to bring this to light because I’m tired of paying people and they don’t even do half of their job like it’s called common courtesy especially if you work for a hotel you’re supposed to be a nurturer help her and somebody that fixes things not somebody that sits there and argues with a Customer about what she ”can’t” (won’t) Dude just to make the customer feel like they have no control over the situation even though they put their money into it
I am an intelligent young woman that has good money and I know how to pull strings and talk to the right people so they might have just let their pride get in the way for the very last time. I hope that they don’t lose their job but with the way that they were acting they must’ve not even One of their jobs anymore.
I want to be compensated for number one the way I was treated. To. The way that they were making my problems seem like they were nothing to them. Three, the standoffish babe they all share it when I talk to them on the phone and I believed that they were on the same call center in the Philippines
I’ve been using hotels.com for three years nonstop, I get a free hotel room every ** days I’ve been doing this for three years, I’m not a young punk who’s gonna mess up the room I’m a regular customer that could’ve been steadily wrapping hotels.com but I think I’m gonna switch over to the other one, I just want someone to be nice to be on the Phone is this too much to ask now w days
I tried calling the same cost center until they knew me on A first name basis, it was pretty late so it was hard for me to reach a variety of team members so I ended up talking with the same ones that I had problems with so I just ended up stop calling because I was so frustrated and tired, and now after spending thousands of dollars with hotels.com they have left me stranded
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Hotels.com

I wanted them to compensate for the headache I had to deal with
Customer service issue
Reported by GetHuman-haleyeyr
May 15th, 2020 - a year ago
Not resolved
Seen by 14 customers so far
Similar issue to 2675 others
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GetHuman-haleyeyr started working on this issue
May 15th, 2020 1:20am