Daughter was in Europe studying when COVID ** hit and was forced to come home to US whi...

GetHuman-sadleror's Cancel a Reservation issue with Hotels.com from April 2020

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The issue in GetHuman-sadleror's own words
Daughter was in Europe studying when COVID ** hit and was forced to come home to US which affected all her upcoming travel to other countries. We have been trying to contact hotels.com about a hotel she booked in Iceland (Hotel Reykjavik) to get a refund but Hotels.com has not answering their phones...it just disconnects. The online stuff is robotic so you can't get a person to do a refund or anything. The phones and online options are not helpful. The automated system says it can't find her reservation under her confirmation number and email which doesn't make sense. She does not have an account with them so there is not other way to talk to them. Can you help?

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Hotels.com

Cancel a Reservation issue
Reported by GetHuman-sadleror
Apr 15th, 2020 - a year ago
Not resolved
Seen by 11 customers so far
Similar issue to 2572 others
0 customers following this

Timeline

GetHuman-sadleror started working on this issue
Apr 15th, 2020 8:19pm
GetHuman-sadleror indicated the issue is not fixed yet.
Apr 17th, 2020 5:12pm