I need a refund of my $****.** for the airfare and $****.** for the hotel and transfers.

GetHuman4581844's customer service issue with Hotels.com from April 2020

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The issue in GetHuman4581844's own words
I booked a package through hotels.com to Dubai, hotel*airfare and transfers. have not received credit yet for the hotel and transfers but they did acknowledge on the site these items will be refunded. the airfare is the issue (Emirates) Hotels.com sent a email stating we can get a travel voucher and no option for a refund. according to Emirates conditions of carriage **.* we should be entitled to a refund, they canceled the flight not me.*can you help?*Emirates booking number BDGWPS*Hotels.com itinerary number *************
I cannot travel to Dubai within the ** months they are extending on a travel voucher.
they can make this right by issuing my refund to my credit card.
As a new customer who actually has another booking to Punta Cana in June **** with Hotel.come*I expected more from Hotels.com
I have contacted Emirates directly and they have advised me I have to contact Hotels.com.
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Hotels.com

Customer service issue
Reported by GetHuman4581844
Apr 4th, 2020 - a year ago
Not resolved
Seen by 25 customers so far
Similar issue to 2424 others
0 customers following this
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Timeline

GetHuman4581844 started working on this issue
Apr 4th, 2020 1:51am
GetHuman4581844 indicated the issue is not fixed yet.
Apr 4th, 2020 6:49am
GetHuman4581844 indicated the issue is not fixed yet.
Apr 4th, 2020 6:54pm
GetHuman4581844 indicated the issue is not fixed yet.
Apr 5th, 2020 10:03pm