I need a refund of my $****.** for the airfare and $****.** for the hotel and transfers.
GetHuman4581844's customer service issue with Hotels.com from April 2020
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I booked a package through hotels.com to Dubai, hotel*airfare and transfers. have not received credit yet for the hotel and transfers but they did acknowledge on the site these items will be refunded. the airfare is the issue (Emirates) Hotels.com sent a email stating we can get a travel voucher and no option for a refund. according to Emirates conditions of carriage **.* we should be entitled to a refund, they canceled the flight not me.*can you help?*Emirates booking number BDGWPS*Hotels.com itinerary number *************
I cannot travel to Dubai within the ** months they are extending on a travel voucher.
they can make this right by issuing my refund to my credit card.
As a new customer who actually has another booking to Punta Cana in June **** with Hotel.come*I expected more from Hotels.com
I have contacted Emirates directly and they have advised me I have to contact Hotels.com.
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