Ive been call Hotels.com to cancel a hotel reservation i have in miami florida for the...

GetHuman4489644's Cancel a Reservation issue with Hotels.com from March 2020

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The issue in GetHuman4489644's own words
Ive been call Hotels.com to cancel a hotel reservation i have in miami florida for the dates of April *-**...at the MB Casablanca hotel in miami. I live all the way in NYC and booked it with the plan of going to miami and nwo with the outbreak out here and also in miami this made our trip cut short. We will not be able to make it to the hotel but our cancellation policy if non refundable. With the pandemic propblen going on with the corona virus its taking a chance to go anywhere so it is only right for us to be properly refunded back for the hotel we wont be able to stay at. I really need this resolved Ive been with hotels.com for some time and i have no complaint thus far. Just the situacion we are in now wont allow us to make that trip at all and because the severity of the problem hotels.com should refund us back for a trip and hotel we wont be able to stay at. Thank you for your help.

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Hotels.com

Cancel a Reservation issue
Reported by GetHuman4489644
Mar 18th, 2020 - 3 years ago
Not resolved
Seen by 17 customers so far
Similar issue to 1709 others
0 customers following this

Timeline

GetHuman4489644 started working on this issue
Mar 18th, 2020 11:30pm
GetHuman4489644 indicated the issue is not fixed yet.
Mar 23rd, 2020 4:18am

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