Ive been call Hotels.com to cancel a hotel reservation i have in miami florida for the...

GetHuman4489644's Cancel a Reservation issue with Hotels.com from March 2020

Help with my Hotels.com issue
First: share to improve GetHuman4489644's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman4489644 may need:
Name on the account, Billing address, and Email address on the account
The issue in GetHuman4489644's own words
Ive been call Hotels.com to cancel a hotel reservation i have in miami florida for the dates of April *-**...at the MB Casablanca hotel in miami. I live all the way in NYC and booked it with the plan of going to miami and nwo with the outbreak out here and also in miami this made our trip cut short. We will not be able to make it to the hotel but our cancellation policy if non refundable. With the pandemic propblen going on with the corona virus its taking a chance to go anywhere so it is only right for us to be properly refunded back for the hotel we wont be able to stay at. I really need this resolved Ive been with hotels.com for some time and i have no complaint thus far. Just the situacion we are in now wont allow us to make that trip at all and because the severity of the problem hotels.com should refund us back for a trip and hotel we wont be able to stay at. Thank you for your help.

GetHuman4489644 did not yet indicate what Hotels.com should do to make this right.

How GetHuman4489644 fixed the problem

We are waiting for GetHuman4489644 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid


Cancel a Reservation issue
Reported by GetHuman4489644
Mar 18th, 2020 - 2 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 1709 others
0 customers following this


GetHuman4489644 started working on this issue
Mar 18th, 2020 11:30pm
GetHuman4489644 indicated the issue is not fixed yet.
Mar 23rd, 2020 4:18am

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies