I have a reservation at Hotel Albuquerque from March ** through ** (seven nights). I w...

GetHuman-emschoep's customer service issue with Hotels.com from March 2020

Help with my Hotels.com issue
The issue in GetHuman-emschoep's own words
I have a reservation at Hotel Albuquerque from March ** through ** (seven nights). I want to modify my reservation to arrive on the **th and check out on the **nd (five night stay). Am being told that the hotel does not have any available rooms and that this change is not possible. WHY?? It is not a new room* only a shorter stay. Reservation number is ************* under the name of Schoepfle, Elizabeth. Can you help?

GetHuman-emschoep did not yet indicate what Hotels.com should do to make this right.

How GetHuman-emschoep fixed the problem
talked to a hotel.com agent on their chat line and was able to make the desired changes. YAH!!! *Thanks for reaching out.
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Hotels.com

Customer service issue
Reported by GetHuman-emschoep
Mar 4th, 2020 - 10 months ago
Fixed
GetHuman-emschoep shared how to fix
Seen by 8 customers so far
Similar issue to 730 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-emschoep started working on this issue
Mar 4th, 2020 7:09pm
GetHuman-emschoep confirmed the issue is fixed. Hooray!
Mar 5th, 2020 12:56am

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