I have been trying for * months to use credit I received for a booking instead of a ref...

GetHuman3972070's customer service issue with Hotels.com from November 2019

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The issue in GetHuman3972070's own words
I have been trying for * months to use credit I received for a booking instead of a refund . I didn’t realize how difficult this would be. I am constantly given the runaround and technical problem from the phillipines and even after chatting for the longest time I get disconnected when I ask for answers.. I have pictures of the chat conversations . What is going on? *I have * coupons you emailed me that are due to expire ******** *GWCNC*GHS**GWCC*QWWQY*I WANT TO BOOK * nights at Makedonia palace*****-** *****Deluxe exececutive ocean view*And use the credit*Please advise *Either by phone ************I expect to hear ASAP about this I have spent hours past few months fristrated and quite frankly I’m shocked and very disappointed with Hotels.com service the past * months *And if not addressed will be forced to escalate this matter

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Hotels.com

Customer service issue
Reported by GetHuman3972070
Nov 21st, 2019 - a year ago
Not resolved
Seen by 5 customers so far
Similar issue to 776 others
0 customers following this

Timeline

GetHuman3972070 started working on this issue
Nov 21st, 2019 6:36am