I am not getting what paid for with Dunes village resort in SC and there are other prob...

GetHuman3803152's customer service issue with Hotels.com from October 2019

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The issue in GetHuman3803152's own words
I am not getting what paid for with Dunes village resort in SC and there are other problems. *. The water amenities exist but are not usable- river is not indoors as they have wall open and is very cold.-the main slide in our hotel was out of commission and jacuzzi has no water jets just the fake air type that appear so..-*. Further the nice non water amenities are not available as always being used-all day and well into the night* *. the beach- a big part is to enjoy the beach and sound from your room-we have balcony but they blast music-some high pitched discordant country (other can be good) but its irregular and impedes hearing the sound and thus experience of the ocean from the balcony and room and well entire outdoor lobby area* *. Smell and fumes and walkway- its an outdoor prison type walkway to the room door with fumes of gas the whole way* b. In the room the was strong smell and unhealthy must -slider needed to be open but then strong marijuana wafed in,lol --this part I didn't mind, for awhile but then it was just too much and wanted beach air.* *. I have handicap parking but have been unable to get it-mostly its taken- and I've had to drag heavy bags down road across busy street after not getting complete info so needed to move car from where I thought was ok to park

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Hotels.com

Customer service issue
Reported by GetHuman3803152
Oct 21st, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2309 others
0 customers following this

Timeline

GetHuman3803152 started working on this issue
Oct 21st, 2019 2:59pm

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