I wanted to give you feedback regarding my recent stay at Hyatt Place Hotel in San Jos...

GetHuman-heartwea's customer service issue with Hotels.com from October 2019

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The issue in GetHuman-heartwea's own words
I wanted to give you feedback regarding my recent stay at Hyatt Place Hotel in San Jose, CA on October **th. We have stayed at this hotel many times before. This time the hotel was dramatically different. The refrigerator was not working, even after we double checked and restarted. We called the front desk twice and were told maintenance would come and check the refrigerator. No one ever came. Only one of the * electric sockets was functioning. We went to get ice on the floor only to find they had removed the ice machines and replaced them with styrofoam coolers. Inside were sandwich size zip-lock containers filled with ice that had melted. Even the daily breakfast which used to be quite good was unsatisfactory. As we checked out in the elevator, several other people also commented on the lack of electric sockets not working. I think it is important that you are aware of the situation. We are excellent hotel.com customers and we know you are not responsible for the quality of the hotels listed on our site. Hopefully you will be able to make some comments to the management at the Hyatt in San Jose,.

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Customer service issue
Reported by GetHuman-heartwea
Oct 30th, 2019 - 3 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 2340 others
0 customers following this


GetHuman-heartwea started working on this issue
Oct 30th, 2019 6:04pm