Your Hotels.com rep spent a lot of time with me on the phone to find exactly what I nee...

GetHuman3362733's customer service issue with Hotels.com from August 2019

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The issue in GetHuman3362733's own words
Your Hotels.com rep spent a lot of time with me on the phone to find exactly what I needed, which was an apartment with two real beds. There were (at that time) photos of two full size beds in the bedroom. Upon arrival , there was one bed in a room that could not possibly fit two beds. I contacted the person (Faysal) I paid and he said the couch folds out in to a bed and that counted as two beds. The couch was a piece of torn foam. Not an actual couch or sofa bed. And certainly not the beds pictured. I have photos. If you email me, I can attach them. This whole situation put me & my guest in an awkward situation, having only one bed fit for a human to sleep in. Faysal obviously switched pictures & lied about the space I was reserving. My res * *************. This man gives Hotels.com a bad name. You really ought to stop supporting his theft by allowing him to advertise on your sight. Thank you for your attention to this matter.*Lisa Arnold

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Hotels.com

Customer service issue
Reported by GetHuman3362733
Aug 3rd, 2019 - 3 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 1912 others
0 customers following this

Timeline

GetHuman3362733 started working on this issue
Aug 3rd, 2019 4:11pm
GetHuman3362733 indicated the issue is not fixed yet.
Aug 3rd, 2019 8:28pm
GetHuman3362733 indicated the issue is not fixed yet.
Aug 3rd, 2019 8:30pm

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