Your Hotels.com rep spent a lot of time with me on the phone to find exactly what I nee...
GetHuman3362733's customer service issue with Hotels.com from August 2019
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The issue in GetHuman3362733's own words
Your Hotels.com rep spent a lot of time with me on the phone to find exactly what I needed, which was an apartment with two real beds. There were (at that time) photos of two full size beds in the bedroom. Upon arrival , there was one bed in a room that could not possibly fit two beds. I contacted the person (Faysal) I paid and he said the couch folds out in to a bed and that counted as two beds. The couch was a piece of torn foam. Not an actual couch or sofa bed. And certainly not the beds pictured. I have photos. If you email me, I can attach them. This whole situation put me & my guest in an awkward situation, having only one bed fit for a human to sleep in. Faysal obviously switched pictures & lied about the space I was reserving. My res * *************. This man gives Hotels.com a bad name. You really ought to stop supporting his theft by allowing him to advertise on your sight. Thank you for your attention to this matter.*Lisa Arnold
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Aug 3rd, 2019 8:30pm
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