rom: Erich Graf ******@***.com**Date: Sun, May **, **** at *:** PM*Subject: Re: Erich G...

GetHuman2951098's Overcharge/Strange charge issue with Hotels.com from May 2019

Help with my Hotels.com issue
Top Tip from another customer
If you are looking for a refund you should call into the company as the best option is to talk with a representative about the charges. If it is fraud you should call in to cancel your card and request a refund.
The issue in GetHuman2951098's own words
rom: Erich Graf ******@***.com**Date: Sun, May **, **** at *:** PM*Subject: Re: Erich Graf, Westgate Historic Williamsburg Resort sent you a realtime review conversation notification*To: Hotels.com ******@***.com****Don't make me laugh. This property charges a pet fee that is *x more than any other place I have stayed at, including ones far better than yours. Additionally, this information is not readily available on what you characterize as "pet-friendly" on the website, and guests are blindsided with this information WHEN THEY CHECK IN. To add insult to injury, the venue referred me to Expedia to apply for a refund, where I was scammed out of the whole amount I paid.**You are a black mark on the hospitality industry. and should be summarily shut down. Shame on you!!!!!!!!!!!!!!!

GetHuman2951098 did not yet indicate what Hotels.com should do to make this right.

I have an issue with Hotels.com too
How GetHuman2951098 fixed the problem
I gave up. This site is useless. Don't waste your time. Don't ever use hotels.com to book anything. It is a scamming site
Please help with my Hotels.com issue
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Hotels.com

Overcharge/Strange charge issue
Reported by GetHuman2951098
May 20th, 2019 - 2 years ago
I have an issue with Hotels.com too
Fixed
GetHuman2951098 shared how to fix
Seen by 10 customers so far
Similar issue to 1420 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman2951098 started working on this issue
May 20th, 2019 12:06am
GetHuman2951098 confirmed the issue is fixed. Hooray!
May 21st, 2019 12:35am