Help me right now, my husband is scheduled for heart and I need to talk to a human at hotels.com

GetHuman2949239's Change booking issue with Hotels.com from May 2019

Help with my Hotels.com issue
The issue in GetHuman2949239's own words
make a change because his surgery date has been changes. ... I have tried repeatedly to reach a human at hotels.com and cannot get past the automated menu. I have a reservation May **, confirmation *************. It is near Bronson hospital where my husband's heart surgery has been changed by one day and I need my reservation May **. I have contacted the property and it is ok with Kara's Kottages, but since I made the booking through hotels.com, I need your change and a confirmation via email or call me ***-***-****. Karen Johnson Thank you.
I cant get a human by phone.
simply call me back!
Ive been a hotels.com customer for a long time, but I'm seriously thinking of ending my account.
Ive tried the hotels.com website, the sustomer service number and chat and no help
How GetHuman2949239 fixed the problem
Resolved. I called pretending to make a new reservation and then asked for a customer service manager who had authority to make a change even though my reservation was non refundable. It worked!
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Hotels.com

hotel reservation
Change booking issue
Reported by GetHuman2949239
May 19th, 2019 - 2 years ago
Fixed
GetHuman2949239 shared how to fix
Seen by 17 customers so far
Similar issue to 1413 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)

Timeline

GetHuman2949239 started working on this issue
May 19th, 2019 3:07pm
GetHuman2949239 confirmed the issue is fixed. Hooray!
May 19th, 2019 7:33pm
GetHuman2949239 confirmed the issue is fixed. Hooray!
May 19th, 2019 7:39pm