Itinerary Number: ************ *I wonder if you can assist please. Last month I made th...

GetHuman2211612's customer service issue with Hotels.com from February 2019

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The issue in GetHuman2211612's own words
Itinerary Number: ************ *I wonder if you can assist please. Last month I made this booking for * March for * night. Unfortunately, due to circumstances out of our control, we need to cancel. We were taking part in the Hatta Hills run on * March but my friend has been told by her doctor that she cannot run for * months due to medical*back problems. So we now need to cancel but understand the booking doesn''t have a refund policy? I should be most grateful in the circumstances if you would kindly request a cancellation penalty waiver from the hotel, so that the payment can be refunded?**I look forward to hearing from you shortly.**Regards*Karen Ireland
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Hotels.com

Customer service issue
Reported by GetHuman2211612
Feb 15th, 2019 - 8 mons ago
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Seen by 11 customers so far
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Timeline
GetHuman2211612 started working on this issue
Feb 15th 3:10am