I made a reservation on the Hotels.com website and cancelled it the same day. The hotel...

GetHuman2158562's customer service issue with Hotels.com from February 2019

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The issue in GetHuman2158562's own words
I made a reservation on the Hotels.com website and cancelled it the same day. The hotel I chose showed a cancellation policy of FREE CANCELLATION until a day or two before the trip (trip was ****-*******). I paid with PayPal and my PayPal account was immediately debited. But, within a couple of hours I cancelled the booking and only received *** of the fee. *Confirmation number: *************Aqua View Motel, Panama City Beach, FL*I have proof that there was a FREE CANCELLATION policy in place on that booking, if you need it.
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Hotels.com

Customer service issue
Reported by GetHuman2158562
Feb 7th, 2019 - 3 mons ago
I have an issue with Hotels.com too
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Seen by 6 customers so far
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Timeline
GetHuman2158562 started working on this issue
Feb 7th 10:28pm