Hello, **I've booked two nights in a hotels by using the website hotels.com*I am very...

GetHuman-laura_sp's customer service issue with Hotels.com from January 2019

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Hello, **I've booked two nights in a hotels by using the website hotels.com*I am very unsatisfied with the booking and I would like to know what hotels.com can do regarding that. I would like to get a refund once the conditions of the hotel does not match as it says on the website hotels.com. If I knew the real conditions I wouldnt have booked it. I booked two nights and I don't want to continue here for another day.**The name of the hotel is Star Lodge and it's located in Kamloops, British Columbia - Canada**My confirmation number is: **************And my name: Laura Di Spirito Braga**Here are list of the problems I have found:**)It is written there is a continental breakfast, but they are not offering any kind if breakfast.***) There are no towels, soap or shampoo. I asked the staff and they only give me excuses saying he doesn't have because he is new and the boss is not there.***)It is written there is hair dryer available upon request. I asked and the staff gave me excuses again.***)It's almost midnight and there is loud music playing from somewhere in the hotel.***Looking forward to your replying.**Thank you,**Laura
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Hotels.com

Customer service issue
Reported by GetHuman-laura_sp
Jan 15th, 2019 - 9 mons ago
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GetHuman-laura_sp started working on this issue
Jan 15th 7:59am