Hello, **I've booked two nights in a hotels by using the website hotels.com*I am very...
GetHuman-laura_sp's customer service issue with Hotels.com from January 2019
Help with my Hotels.com issue
Next: our robot will wait on hold for GetHuman-laura_sp to get a Hotels.com rep on the line!
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-laura_sp's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-laura_sp may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman-laura_sp's own words
Hello, **I've booked two nights in a hotels by using the website hotels.com*I am very unsatisfied with the booking and I would like to know what hotels.com can do regarding that. I would like to get a refund once the conditions of the hotel does not match as it says on the website hotels.com. If I knew the real conditions I wouldnt have booked it. I booked two nights and I don't want to continue here for another day.**The name of the hotel is Star Lodge and it's located in Kamloops, British Columbia - Canada**My confirmation number is: **************And my name: Laura Di Spirito Braga**Here are list of the problems I have found:**)It is written there is a continental breakfast, but they are not offering any kind if breakfast.***) There are no towels, soap or shampoo. I asked the staff and they only give me excuses saying he doesn't have because he is new and the boss is not there.***)It is written there is hair dryer available upon request. I asked and the staff gave me excuses again.***)It's almost midnight and there is loud music playing from somewhere in the hotel.***Looking forward to your replying.**Thank you,**Laura
GetHuman-laura_sp did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman-laura_sp fixed the problem
We are waiting for GetHuman-laura_sp to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.