I would like to file a complain about my pas booking. My fried stayed at the Ace Water...

GetHuman1911852's customer service issue with Hotels.com from January 2019

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The issue in GetHuman1911852's own words
I would like to file a complain about my pas booking. My fried stayed at the Ace Water Spa last *-* January and my stay was so disappointing. They usually stay at the said hotel but this time the front desk was so rude. My friend even got their VIP membership but haven't receive and VIP treatment. I hope this will be rectified by your management. My friend doesn't want to stay that hotel anymore due to embarrassment that she encounter I use my account too purchase the booking because I recommend hotels.com for every booking that I made. This was very very disappointing. I previously work as a supervisor at hotels.com and I know you can do anything about it. I spent USD **.** for this booking and my friend got embarrass because of that rude employee.
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Customer service issue
Reported by GetHuman1911852
Jan 7th, 2019 - a mon ago
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)