Unprofessional behaviour...

GetHuman-atmasaki's customer service issue with Hotels.com from December 2018

3 views
 | 
533 similar
 | 
0 following
Help with my Hotels.com issue
Did that get it fixed?
Waiting to see if GetHuman-atmasaki fixed the issue with our suggestion.
The issue in GetHuman-atmasaki's own words
To who may concern,*I just released about this e-mail from the the hotel AM Schubertring from someone who introduced herself as a Vicktoria (without a Surname)asking me to pay three times more of the price that I’ve paid through the hotel.com or to cancel my reservation which it made me feel speechless at first, I really hope that you can find a*solution for this issues that I believe it was not my fault neither my duty*to resolve it.**Sincerely yours,**P.S: Since the **th I was contacting service customers online , chat and by phone with an agent who have promised me to update me about this matters but unfortunately I didn’t get any call yet, also a staff online through the chat assured me that an agent would have contact me yesterday and I’m still waiting.**Ana Masaki.
GetHuman-atmasaki did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman-atmasaki fixed the problem
We are waiting for GetHuman-atmasaki to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-atmasaki fixes it.
This email address isn't valid

Hotels.com

Customer service issue
Reported by GetHuman-atmasaki
Dec 3rd, 2018 - 6 mons ago
I have an issue with Hotels.com too
Fixed
Seen by 3 customers so far
Similar issue to 533 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-atmasaki started working on this issue
Dec 3rd, 2018 7:52am
GetHuman-atmasaki indicated the issue is not fixed yet.
Dec 3rd, 2018 7:53am