Unprofessional behaviour...

GetHuman-atmasaki's customer service issue with Hotels.com from December 2018

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The issue in GetHuman-atmasaki's own words
To who may concern,*I just released about this e-mail from the the hotel AM Schubertring from someone who introduced herself as a Vicktoria (without a Surname)asking me to pay three times more of the price that I’ve paid through the hotel.com or to cancel my reservation which it made me feel speechless at first, I really hope that you can find a*solution for this issues that I believe it was not my fault neither my duty*to resolve it.**Sincerely yours,**P.S: Since the **th I was contacting service customers online , chat and by phone with an agent who have promised me to update me about this matters but unfortunately I didn’t get any call yet, also a staff online through the chat assured me that an agent would have contact me yesterday and I’m still waiting.**Ana Masaki.
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Customer service issue
Reported by GetHuman-atmasaki
Dec 3rd, 2018 - 6 mons ago
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
GetHuman-atmasaki started working on this issue
Dec 3rd, 2018 7:52am
GetHuman-atmasaki indicated the issue is not fixed yet.
Dec 3rd, 2018 7:53am