Hello. I am traveling usa with my parents n reservated a hotel at yosemite. And on the...

GetHuman-jungneni's customer service issue with Hotels.com from November 2018

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The issue in GetHuman-jungneni's own words
Hello. I am traveling usa with my parents n reservated a hotel at yosemite. And on the way there, we met an unexpected hard storm and we made a decision to stop driving after we checked that theres a wind storm warning at here. And we tried to contact the hotel to explain and ask them if we can cancel the room without any fees, and they said we need to contact you. I want to get refund with full amount because it was unexpected situation.
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Customer service issue
Reported by GetHuman-jungneni
Nov 29th, 2018 - 9 mons ago
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GetHuman-jungneni started working on this issue
Nov 29th, 2018 7:08am