On ****** my wife booked a night at Rydges Hotel Sydney Airport through Hotels.Com Aust...
GetHuman1352918's customer service issue with Hotels.com from October 2018
Help with my Hotels.com issue
First: share to improve GetHuman1352918's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1352918 to get a Hotels.com rep on the line!
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1352918 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman1352918's own words
On ****** my wife booked a night at Rydges Hotel Sydney Airport through Hotels.Com Australia.The website was an Australian website and we were quoted and paid $***.** however when our credit card statement arrived we had been charged $***.** USD equal to $***.**AUD.*There was no indication on the website that we would be charged USD. *My wife has already lodged a complaint with Hotels.com Australia but has received no reply.
GetHuman1352918 did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman1352918 fixed the problem
We are waiting for GetHuman1352918 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.