Need assistance for booking cancellatio

GetHuman-yairtoli's customer service issue with Hotels.com from September 2018

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The issue in GetHuman-yairtoli's own words
Have till tonight at * to make cancellation... Unable to contact anyone.as booked withhotels.com hotel cannot issue cancellation. Please help to cancel..previously sent confirmation number.no response
GetHuman-yairtoli did not yet indicate what Hotels.com should do to make this right.
Been customer over ** years..for hotel bookings
No where to call says human whatever is working on problem since ***...pm after going to hotel..in person..absolutely useless
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Hotels.com

Hotelcancellatio
Customer service issue
Reported by GetHuman-yairtoli
Sep 25th, 2018 - 2 mons ago
I have an issue with Hotels.com too
Fixed
Seen by 7 customers so far
Similar issue to 351 others
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Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman-yairtoli started working on this issue
Sep 25th 8:41pm
GetHuman-yairtoli confirmed the issue is fixed. Hooray!
Sep 28th 2:01am
GetHuman-yairtoli confirmed the issue is fixed. Hooray!
Sep 28th 2:01am