I tried cancelling a hotel reservation in New York but was an hour late to cancel withi...

GetHuman594553's customer service issue with Hotels.com from August 2018

2 views
 | 
285 similar
 | 
0 following
Help with my Hotels.com issue
First: share to improve GetHuman594553's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman594553 to get a Hotels.com rep on the line!
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman594553's own words
I tried cancelling a hotel reservation in New York but was an hour late to cancel within the ** hour policy. I contacted Hotels.com to assist and they "said" that they called the hotel and claimed they said no and the hotel suggested asking by email - the representative said they would write the email and to check back the next day. Upon checking they said the hotel would not accept the cancellation so I decided to call the hotel. I was routed to their corporate office and they claimed that there had been NO correspondence either by phone or email so I asked them if they were saying Hotels.com lied and they said yes. I called hotels.com again asked for supervisor who said she called the hotel again and they said no (by this time it was the day before the reservation). I asked if i could speak to someone in customer service and she said the her supervisor would not take phone calls but that I could try and email. And then she hung up on me. How does a company like this stay in business? I would like my hotel room refunded or a night free in New York City to use at a later date.*Lisa
GetHuman594553 did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman594553 fixed the problem
We are waiting for GetHuman594553 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Hotels.com email you?
This email address isn't valid
Follow this issue
See how GetHuman594553 fixes it.
This email address isn't valid

Hotels.com

Customer service issue
Reported by GetHuman594553
Aug 27th, 2018 - 3 mons ago
I have an issue with Hotels.com too
Not resolved
Seen by 2 customers so far
Similar issue to 285 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman594553 started working on this issue
Aug 27th 4:27pm