Hello*I need to cut the first night from my four night reservation...*Hotel Hellsten Ch...

GetHuman-copingda's customer service issue with Hotels.com from August 2018

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The issue in GetHuman-copingda's own words
Hello*I need to cut the first night from my four night reservation...*Hotel Hellsten Check in Date Change*Confirmation number**************Hotel Hellsten*Hotel Room*Check in date************Check out date************Adults***I need to change my reservation check in day at the same hotel to one*day later, so that would be...*Hotel Room*Check in date************Check out date************Adults****BUT*When I request that change on the hotels.com website, I get a message...*Sorry, your hotel has no availability on these dates on Hotels.com.*You could try other dates. Or if you’d like to switch hotels, our*Customer Service Team will be happy to help you.*THAT"S NOT POSSIBLE, I want the room that I already reserved BUT for*one night less*Please make the requested change for me, the system won't allow me.*Regards*Charles Mathers
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Hotels.com

Customer service issue
Reported by GetHuman-copingda
Aug 12th, 2018 - a yr ago
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Email address on the account
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Timeline
GetHuman-copingda started working on this issue
Aug 12th, 2018 6:54pm
GetHuman-copingda indicated the issue is not fixed yet.
Aug 12th, 2018 8:12pm