I made a complaint about a stay at The Westwood hotel in Galway and have heard nothing...

GetHuman918184's customer service issue with Hotels.com from July 2018

1 view
 | 
185 similar
 | 
0 following
Help with my Hotels.com issue
First: share to improve GetHuman918184's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman918184 to get a Hotels.com rep on the line!
Always use the GetHuman Phone tocall Hotels.com. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman918184 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman918184's own words
I made a complaint about a stay at The Westwood hotel in Galway and have heard nothing back. The reservation confirmation number is ************. I booked for * nights, **th June and **th June. It was so bad we couldn't stay the second night and had to find another hotel for the second night. All of this information and more is in a previous email. If I do not hear back from you in ** hours I will have to write to the hotel myself. I feel very strongly about this. The room they gave us bore no resemblance whatsoever to any of the rooms pictured in the advertisment, the heat was unbearable. It was like a sauna and there was heat blowing out of contraption above the door even when turned off. It was advertised with air conditioning but we were told by a member of staff after we complained that it was for heating only. I have never spent such an uncomfortable night. We stayed in * hotels on this trip and this was the worst. I feel I am more than justified in requesting a refund considering it cost £***.** to book another hotel for a night.
GetHuman918184 did not yet indicate what Hotels.com should do to make this right.
I have an issue with Hotels.com too
How GetHuman918184 fixed the problem
We are waiting for GetHuman918184 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Hotels.com's attention and get better help faster. Tap below to get started.
Having Hotels.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman918184 fixes it.
This email address isn't valid

Hotels.com

Customer service issue
Reported by GetHuman918184
Jul 26th, 2018 - 10 mons ago
I have an issue with Hotels.com too
Not resolved
Seen by 1 customer so far
Similar issue to 185 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman918184 started working on this issue
Jul 26th, 2018 5:53am