I made a complaint about a stay at The Westwood hotel in Galway and have heard nothing...

GetHuman918184's customer service issue with Hotels.com from July 2018

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The issue in GetHuman918184's own words
I made a complaint about a stay at The Westwood hotel in Galway and have heard nothing back. The reservation confirmation number is ************. I booked for * nights, **th June and **th June. It was so bad we couldn't stay the second night and had to find another hotel for the second night. All of this information and more is in a previous email. If I do not hear back from you in ** hours I will have to write to the hotel myself. I feel very strongly about this. The room they gave us bore no resemblance whatsoever to any of the rooms pictured in the advertisment, the heat was unbearable. It was like a sauna and there was heat blowing out of contraption above the door even when turned off. It was advertised with air conditioning but we were told by a member of staff after we complained that it was for heating only. I have never spent such an uncomfortable night. We stayed in * hotels on this trip and this was the worst. I feel I am more than justified in requesting a refund considering it cost £***.** to book another hotel for a night.
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Customer service issue
Reported by GetHuman918184
Jul 26th, 2018 - 10 mons ago
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GetHuman918184 started working on this issue
Jul 26th, 2018 5:53am