I stayed at Hotel * on August **-** through hotel planner. I was also charged by the h...

GetHuman1309188's customer service issue with HotelPlanner.com from October 2018

Help with my HotelPlanner.com issue
The issue in GetHuman1309188's own words
I stayed at Hotel * on August **-** through hotel planner. I was also charged by the hotel as well. When I called you before I was told that I needed to turn it in to my bank to file a dispute. I called Hotel * and they said to contact you guys. I am very frustrated because when I try to reach you I get a prompt to leave my name and number and I never receive a call back. What I need is a bill or receipt so I can turn it into my bank. Please respond to me because it was alot of money and I need this taken care of as soon as possible.
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HotelPlanner.com

Customer service issue
Reported by GetHuman1309188
Oct 10th, 2018 - a mon ago
I have an issue with HotelPlanner.com too
Fixed
Seen by 5 customers so far
Similar issue to 12 others
0 customers following this
Items needed
Who made the booking
Booking reference
Billing address
Email address on the account
Loyalty program number (if applicable)
Timeline
GetHuman1309188 started working on this issue
Oct 10th 3:10pm
GetHuman1309188 indicated the issue is not fixed yet.
Oct 10th 3:11pm