Hello, I have placed an order with you this morning. PayPal have all details and are wa...

GetHuman-pollyber's customer service issue with HotTopic.com from December 2018

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The issue in GetHuman-pollyber's own words
I was trying to place an order ... Hello, I have placed an order with you this morning. PayPal have all details and are waiting for confirmation of order. I have heard nothing from you. Please advise me that you are dealing with my order. Sincerely Anne miles. I actually have stated what I want Hot topic to do, in as much as I have asked to advise me that they are dealing with my order.
There has been no confirmation of my order, therefore I have no order number, yet PayPal have all details and also are waiting for confirmation. This is especially frustrating as I cannot retrieve details from Hot topic, so cannot even cancel and order again or from elsewhere as this payment is still pending!!
They could make this right by confirming my order and despatching it.
I am anew customer and expected this to be a relatively simple procedure
I have an issue with HotTopic.com too
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HotTopic.com

online ordering
Customer service issue
Reported by GetHuman-pollyber
Dec 2nd, 2018 - 6 mons ago
I have an issue with HotTopic.com too
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Seen by 9 customers so far
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Items needed
Order number
Billing address
Email address on the account (if applicable)
Timeline
GetHuman-pollyber started working on this issue
Dec 2nd, 2018 2:12pm