I am writing to inform you of an incident with your product. I was SEVERELY burned on...

GetHuman-sam_mcco's customer service issue with Hot/Lean Pockets from July 2018

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The issue in GetHuman-sam_mcco's own words
I am writing to inform you of an incident with your product. I was SEVERELY burned on my face, and down my chin. I went to the emergency department where it was treated with Flamazine, and Tramacet. I have *nd degree burns from a hot pocket. It was extremely painful and now I have a scar on my face and down my chin. *It had been years since I have bought this product, but remember as a child them being extremely hot when cooked. I followed the instructions and let the hot pocket sit for ** minutes and even cut it open for it to cool off, with that being said it still squirted out the side and gave me *nd degree burns. *I am a ** year old nurse, this was extremely painful, not to mention looked and felt terrible for weeks. I have * young children and could not imagine if this had of happened to them. I am extremely upset with what happened , and have contacted legal support with my concerns regarding this DANGEROUS product.*I have pictures from the day it happened up until it healed with a red scar permanently on my face and chin.*I hope to hear from you in the near future.**Samantha Richardson
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Hot/Lean Pockets

Customer service issue
Reported by GetHuman-sam_mcco
Jul 19th, 2018 - a yr ago
I have an issue with Hot/Lean Pockets too
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Seen by 12 customers so far
Similar issue to 4 others
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GetHuman-sam_mcco started working on this issue
Jul 19th, 2018 3:00pm
GetHuman-sam_mcco indicated the issue is not fixed yet.
Jul 19th, 2018 5:06pm
GetHuman-sam_mcco indicated the issue is not fixed yet.
Jul 19th, 2018 5:09pm
GetHuman-sam_mcco indicated the issue is not fixed yet.
Jul 19th, 2018 5:39pm
GetHuman-sam_mcco indicated the issue is not fixed yet.
Jul 23rd, 2018 3:16pm
GetHuman-sam_mcco indicated the issue is not fixed yet.
Jul 23rd, 2018 3:16pm