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HostelWorld.com Customer Service

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Top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for HostelWorld.com.

Is breakfast included in the hostel price? Breakfast inclusion in the hostel price varies depending on the individual hostel. Some hostels do offer breakfast as part of their... Read more

What is the check-in and check-out time at hostels? The check-in and check-out times at hostels vary depending on the establishment. Generally, check-in time is in the afternoon, typically... Read more

Can I book a private room in a hostel? Yes, you can book a private room in a hostel through HostelWorld.com. Many hostels offer private rooms alongside dormitory-style accommodations.... Read more

Are hostel prices per person or per room? Hostel prices on HostelWorld.com are typically quoted on a per-person basis. The prices displayed on our platform correspond to the... Read more

What payment methods are accepted? At HostelWorld.com, we strive to provide convenience in every aspect of your booking process. We accept various payment methods to... Read more

Do hostels have age restrictions for guests? Yes, hostels may have age restrictions for guests. While each hostel sets its own policies, it is common to find age restrictions in... Read more

What is the HostelWorld.com cancellation policy? The HostelWorld.com cancellation policy allows for flexible changes or cancellations of your hostel booking. Depending on the property,... Read more

There's more!

Click below to show 3 more questions, answers, and complete guides to common HostelWorld.com customer support problems.

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Recent reasons customers contacted HostelWorld.com:

I have been scammed on the website and no one gives me a solution - Reference Number...

******* Cancellation and full refund. ********This is a case of MISLEADING and MISREPRE...

Hi, it looks like as I have done a booking with you: ****-********* for a stay in Paris...

Please help me , I want to cancel reservation at Dos Aguas Lodge from ***** to ***** (r...

I made reservation in Colombia (dos aguas lodge from ***** to *****) and don't manage t...

I had a HOSTEL threw you for may * **** to may ** ****. There was a refundable securi...

Bonjour,**On m'a inform* qu'apparemment on ne peut pas joindre hostelworld par t*l*phon...

I recently was supposed to have a stay in Florence Plus hostel that we booked through H...

I am teiying one week now to reach to you and I don’t have any answer !!!*Is so shame o...

I have send you a week now for my problem ,I need my money that I give at the terrible...

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Does GetHuman work with HostelWorld.com?

GetHuman does not work with HostelWorld.com's customer support operations, directly or in any other way. GetHuman has no partnership or relation to HostelWorld.com at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check HostelWorld.com's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!