First room was obviously not cleaned. Could only report in the morning after first nigh...
GetHuman701247's customer service issue with HostelWorld.com from May 2018
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The issue in GetHuman701247's own words
First room was obviously not cleaned. Could only report in the morning after first night. Also, shower didn’t work (only burning hot) and bed was too small (I’m normal size ***cm). —- receptionist was friendly and offered change of room. Got a bigger one half an hour later, but it was definitely not cleaned. Hair and dirt on the floor. Lots of hairs in the bed which was obviously not changed only straightened out( became clear when I insisted after a third report that it be changed in my presence). (I work in a Hotel myself and I know what a used bed looks like). The floor has not been mopped in ages. Spills and dirt in the toilet and on the walls. After I was told the receptionist would be send upstairs due to communication problems with the cleaning lady I was left waiting for fifteen minutes in my room, so I went down a third time and talked to him again. He was unaware of the problem not solved yet, said he had no time, called the cleaning lady and shouted angrily at her on the phone in my presence. - I refuse to pay the full amount for this unprofessional s**thole, excuse my French.
GetHuman701247 did not yet indicate what HostelWorld.com should do to make this right.
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How GetHuman701247 fixed the problem
I insisted they clean the room and bed in my presence. I talked to the receptionists repeatedly. I said I don’t want to pay for this.
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