First room was obviously not cleaned. Could only report in the morning after first nigh...

GetHuman701247's customer service issue with HostelWorld.com from May 2018

Help with my HostelWorld.com issue
The issue in GetHuman701247's own words
First room was obviously not cleaned. Could only report in the morning after first night. Also, shower didn’t work (only burning hot) and bed was too small (I’m normal size ***cm). —- receptionist was friendly and offered change of room. Got a bigger one half an hour later, but it was definitely not cleaned. Hair and dirt on the floor. Lots of hairs in the bed which was obviously not changed only straightened out( became clear when I insisted after a third report that it be changed in my presence). (I work in a Hotel myself and I know what a used bed looks like). The floor has not been mopped in ages. Spills and dirt in the toilet and on the walls. After I was told the receptionist would be send upstairs due to communication problems with the cleaning lady I was left waiting for fifteen minutes in my room, so I went down a third time and talked to him again. He was unaware of the problem not solved yet, said he had no time, called the cleaning lady and shouted angrily at her on the phone in my presence. - I refuse to pay the full amount for this unprofessional s**thole, excuse my French.
GetHuman701247 did not yet indicate what HostelWorld.com should do to make this right.
I have an issue with HostelWorld.com too
How GetHuman701247 fixed the problem
I insisted they clean the room and bed in my presence. I talked to the receptionists repeatedly. I said I don’t want to pay for this.
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HostelWorld.com

Customer service issue
Reported by GetHuman701247
May 20th, 2018 - 6 mons ago
I have an issue with HostelWorld.com too
Fixed
GetHuman701247 shared how to fix
Seen by 9 customers so far
Similar issue to 454 others
0 customers following this
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Timeline
GetHuman701247 started working on this issue
May 20th 9:34am
GetHuman701247 indicated the issue is not fixed yet.
May 20th 11:49am
GetHuman701247 indicated the issue is not fixed yet.
May 20th 11:49am
GetHuman701247 indicated the issue is not fixed yet.
May 20th 12:03pm
GetHuman701247 indicated the issue is not fixed yet.
May 20th 2:27pm
GetHuman701247 confirmed the issue is fixed. Hooray!
May 21st 4:32pm
GetHuman701247 confirmed the issue is fixed. Hooray!
May 23rd 7:37pm