Vacuum stick, brush doesn’t turn - Get info on brush not rotating - It quit

GetHuman600959's customer service issue with Hoover Vacuum from April 2018

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The issue and preferred resolution, in GetHuman600959's own words:
Get info on brush not rotating ... Vacuum stick, brush doesn’t turn
It quit
Telling meHow to replace a belt if neede or replace. ItemNot thatOld Model BH*****
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Hoover Vacuum

Customer service issue
Reported by GetHuman600959
Apr 16th, 2018 - 3 mons ago
I have an issue with Hoover Vacuum too
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Seen by 10 customers so far
Similar issue to 32 others
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Timeline
GetHuman600959 started working on this issue
Apr 16th 7:20pm
GetHuman600959 reviewed the items needed
Apr 16th 7:21pm