I forgot my phone p***word. What should I do to access my phone? I don't want to hard reset.

GetHuman-lucktocr's customer service issue with Honor from April 2018

Help with my Honor issue
The problem I ran into: I forgot my phone p***word. What should I do to access my phone? I don't want to hard reset.
I trust that Honor will make this right and come up with a resolution that is fair.
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My phone notify that my phone affected by virus while browsing.. What will I do. That t...I want new ASP open in reabreali up
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Honor

Customer service issue
Reported by GetHuman-lucktocr
Apr 26th, 2018 - 3 mons ago
I have an issue with Honor too
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Seen by 2 customers so far
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GetHuman-lucktocr started working on this issue
Apr 26th 1:27pm
GetHuman-lucktocr indicated the issue is not fixed yet.
Apr 26th 2:37pm