We purchased a new Heater*Air Conditioner unit. Total electric.*The unit came with an E...

GetHuman-lwabowle's Technical support issue with Honeywell from October 2020

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The issue in GetHuman-lwabowle's own words
We purchased a new Heater*Air Conditioner unit. Total electric.*The unit came with an Emerson Thermostat. The thermostat worked fine.*Yesterday afternoon I replaced the Emerson thermostat with your Honeywell Lyric T* Wi-Fi Thermostat.*After connecting all of the wires I turned the system back on. The thermostat was set to Cool...but...the unit starting blowing out HOT air. The unit was acting like a heater. WHAT's UP ? ? ? ? ?**I went through the install guide and was very careful in marking which wires were connected to which terminal. The wires that were disconnected and connected to terminals on the T* are the following:**Terminal R wire color Red*Terminal Y wire color Yellow*Terminal G wire color Green*Terminal C wire color Blue*Terminal O*B wire color Orange*Terminal W* wire color White**I made sure that they were connected correctly. *WHY is the unit producing HEAT when it should be producing AIR CONDITIONING ? ? ? **Please help with this issue.**Thanks**Can be reached at the following:*email: *****@***.com*Phone: ***-***-****

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Honeywell

Technical support issue
Reported by GetHuman-lwabowle
Oct 1st, 2020 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 203 others
0 customers following this

Timeline

GetHuman-lwabowle started working on this issue
Oct 1st, 2020 5:56pm