Have had Honeywell Thermostat with remote wireless sensor for about * years.*Remote sen...

GetHuman-garyshur's customer service issue with Honeywell from December 2018

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Have had Honeywell Thermostat with remote wireless sensor for about * years.*Remote sensor C****R**** which recently keeps losing communications especially at night when it is cold. I have replaced the Lithium batteries and cleaned the contacts without results. Is there anything I should try before replacing the censor. Unit is not attached to the internet but communicates with the thermostat directly. I have tried a eouple locations with no change.Is there an updated version of this part. Could things like dimmer switches in the house be causing the problem? I'm ready to replace the sensor but wanted to check with you first. Will the new sensor need to be configured or just put in batteries and go?
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Customer service issue
Reported by GetHuman-garyshur
Dec 7th, 2018 - 5 mons ago
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GetHuman-garyshur started working on this issue
Dec 7th, 2018 7:32pm