Have had Honeywell Thermostat with remote wireless sensor for about * years.*Remote sen...

GetHuman-garyshur's customer service issue with Honeywell from December 2018

4 views
 | 
792 similar
 | 
0 following
Help with my Honeywell issue
Next: our robot will wait on hold for GetHuman-garyshur to get a Honeywell rep on the line!
Always use the GetHuman Phone tocall Honeywell. We wait on hold and get a rep on the line for you faster and for free!
GetHuman-garyshur's usage of the GetHuman Phone for this issue
GetHuman Phone call #1 (5 mons ago)
First: share to improve GetHuman-garyshur's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-garyshur may need:
Where was the item purchased, Order number (if applicable), and Billing address
The issue in GetHuman-garyshur's own words
Have had Honeywell Thermostat with remote wireless sensor for about * years.*Remote sensor C****R**** which recently keeps losing communications especially at night when it is cold. I have replaced the Lithium batteries and cleaned the contacts without results. Is there anything I should try before replacing the censor. Unit is not attached to the internet but communicates with the thermostat directly. I have tried a eouple locations with no change.Is there an updated version of this part. Could things like dimmer switches in the house be causing the problem? I'm ready to replace the sensor but wanted to check with you first. Will the new sensor need to be configured or just put in batteries and go?
GetHuman-garyshur did not yet indicate what Honeywell should do to make this right.
I have an issue with Honeywell too
How GetHuman-garyshur fixed the problem
We are waiting for GetHuman-garyshur to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Honeywell's attention and get better help faster. Tap below to get started.
Having Honeywell issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-garyshur fixes it.
This email address isn't valid

Honeywell

Customer service issue
Reported by GetHuman-garyshur
Dec 7th, 2018 - 5 mons ago
I have an issue with Honeywell too
Not resolved
Seen by 4 customers so far
Similar issue to 792 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-garyshur started working on this issue
Dec 7th, 2018 7:32pm