We purchased a ** inch Vanity cabinet Westcourt collection. We have had it for *-* mont...

GetHuman-pmoravan's Complaint issue with Homedecorators.com from October 2020

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The issue in GetHuman-pmoravan's own words
We purchased a ** inch Vanity cabinet Westcourt collection. We have had it for *-* months now, and due to the Covid we were unable to get this problem resolved through Home Depot, We were told to contact the company directly.*Like I said we bought the model * ********** ** inch vanity. First we actually love the way it looks in our bathroom. But here is the issue. on the * cabinet doors we have already seen the paint come off the corners where you open them. Also one the front of the doors while brushing our teeth some of the water had dripped onto the cabinet door. While wiping it off the paint basically came off the cabinet. ( I do have pictures) . This happened at least * months ago. And like I said due to Covid we were unsure what to do. I did go into the Home Depot store and showed the pictures to the person working in the Kitchen and Bath area and he told me that we would need to talk to a manager but no one was in that day. He was very surprised at the pictures as well, b*c I told him it's just myself and my husband in the home. So it is not like we have a house full of people. Anyway I was finally able to talk to someone today and they told me that I would need to contact the manufacturer (your company) I did try and call but your office is closed today *******. I will try and call on Monday. But in the mean time I wanted to explain what has happened and how to go about getting these cabinet doors replaced. It is just the * doors.*Because we did end up going with the higher end cabinet we were very surprised this happened. Like I said We are very pleased the way it looks in our bathroom but upset that because we did decide to go with the higher end cabinet you wouldn't think this would happen, especially b*c it is brand new. I don't know if there is a way just to have the * doors replaced especially since we have already re-modeled out bathroom and I would not want to have to replace the whole vanity.**Thank You for your time, and Please Advise,*Paula Moravan and John Murphy II

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Homedecorators.com

Complaint issue
Reported by GetHuman-pmoravan
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 36 others
0 customers following this

Timeline

GetHuman-pmoravan started working on this issue
Oct 3rd, 2020 3:18pm