On June ** my wife purchased new cabinets and counter tops, Invoice * H****-*****,*on...

GetHuman3186021's customer service issue with HomeDepot.com from July 2019

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The issue in GetHuman3186021's own words
On June ** my wife purchased new cabinets and counter tops, Invoice * H****-*****,*on June ** I spoke with Shipping Dept and asked that the order be delivered on July *st, I was told that would be okay, On June **th I followed up with the Shipping Department to confirm delivery on July *st, Again I was told no problem they would get with the sales Rep and call back, They never did, My wife later that day called and spoke to the sales Rep and confirmed the July *st delivery, The sales Rep told my wife she would call back, She never did, Assuming the order was coming Monday July *st I called to see what time the order was going to be delivered, I was informed they were not scheduled to be delivered, But I could speak with the sales Rep when they come in at *pm, I called back at *:** and spoke with a gentlemen who stated he was putting our order together and was going to transfer us to the service desk, After being placed on hold the call was answered then hung up, I called back * times and each time customer service hung up on me, I finally spoke to a Rep who stated she would have to speak with a manager before scheduling the delivery, The Store manager phoned me and assured me that the order would be scheduled on july *rd, and delivery charges would be deleted from our bill and free threshold delivery, July *en we received a call from Victoria stating our order would be delivered July *th, When I questioned her about the July *rd delivery record she stated she had no record of it being scheduled, She then stated it would be delivered on July *th, Then we were told they could not find my wifes credit card in their files so we would have to come to the store to get a credit for delivery, We have spent between $***** to $**,*** at Home Depot within the last year and another $** to$**,*** at Lowes, We just purchased a Home in Graham NC that needs total renovation, If this is the kind of After the sale Customer Service we can expect, We will be moving all of our Business to Lowes, **Terry & James Spencer**** Deminco Rd*Burlington Flats Ny *****

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HomeDepot.com

Customer service issue
Reported by GetHuman3186021
Jul 2nd, 2019 - 2 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 364 others
0 customers following this

Timeline

GetHuman3186021 started working on this issue
Jul 2nd, 2019 11:16pm

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