ORDER NUMBER WA*********I ordered a tub door on-line on * September and when I started...

GetHuman-rhcurl's customer service issue with HomeDepot.com from September 2018

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The issue in GetHuman-rhcurl's own words
ORDER NUMBER WA*********I ordered a tub door on-line on * September and when I started checking on status ** September I saw that the delivery appeared to be only half way to the destination at store ***** in Albuquerque. When i looked at tracking details (***********) I found they said the delivery date was ** September and the status was DELIVERED. I checked with the local store and they said the delivery was changed to ** - ** September. I called the local store on ** September asking about the order. The customer associate said the door was shipped ** September and should have been in on the **th but the store had not received it and the status of the tracking details was unchanged (half way to destination yet status of DELIVERED). He said there was some trouble with the truck. The associate suggested I wait a day or two in case it was on the next truck. Today I checked the status online again and there has still been no change (half way to destination and status DELIVERED). I want to know where IS the door and when will it be delivered to the store. I tried calling the customer service number (*-***-***-****) but was unable to get through to a live person.*Robin Curl***** Santa Cruz SE *Albuquerque NM *********-***-****
GetHuman-rhcurl did not yet indicate what HomeDepot.com should do to make this right.
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How GetHuman-rhcurl fixed the problem
Contacted store and door was reordered
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Customer service issue
Reported by GetHuman-rhcurl
Sep 23rd, 2018 - 4 mons ago
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Seen by 4 customers so far
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GetHuman-rhcurl started working on this issue
Sep 23rd, 2018 11:54pm
GetHuman-rhcurl confirmed the issue is fixed. Hooray!
Sep 25th, 2018 10:52am