April **** purchase of Samsung *RF**HCEDBSR with * year *Protection Plan. Left side of...

GetHuman-benderg's customer service issue with HomeDepot.com from May 2018

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April **** purchase of Samsung *RF**HCEDBSR with * year *Protection Plan. Left side of freezer handle snapped off.*Asurion supervisor says it is not "mechanical failure".*I read agreement twice - coverage includes "breakdown".*"breakdown" defined in agreement as "mechanical failure*due to "defects in material or workmanship" or "normal wear*and tear" NO EXCLUSION APPLIES - Assurant says if I can somehow open freezer no coverage for handle breakage. *Asurion is JUNK and HOME DEPOT should be ashamed
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Customer service issue
Reported by GetHuman-benderg
May 22nd, 2018 - 6 mons ago
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GetHuman-benderg started working on this issue
May 22nd 4:03pm