Hi My Name is Michael McKinney ( Mike) my Family Recently stayed at a VRBO in Sandy Cre...

GetHuman-finalcoa's customer service issue with HomeAway.com from July 2020

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Hi My Name is Michael McKinney ( Mike) my Family Recently stayed at a VRBO in Sandy Creek NY.* the address is ** keicher Rd , Sandy Creek, NY *reservation * HA- R*k*yDR*proberty ID ********from July *-*th*The reason for this email is a complaint on the property... we are not looking for a refund.. the time with my family was priceless. But the experience and the condition of the home was really unacceptable when it comes to cleanliness, and comfort!* we arrived on the *nd and the yard was not mowed, there was clutter around the shed, and the picture that was listed was the back of the house in a neighbors yard.. *the inside had a smell of Dog and cigarette smoke.. the surface appeared clean, but once we started to settle in, it was uncomfortably unclean.. first thing we always check beds.. there was cover on a makeshift King bed , that was covered in Dog hair.. by make shift it was * twins with totally different height mattresses put together... the pillows were all stained yellow and brown , under pillow slips.. each drawer had clothing in it.. so no way were we able to unpack and use.. * dresser even had a check book in it.. many of the trash cans had trash in them , and the shower was dirty with used soap and scrunchy in it.. we had to wear shower shoes to bathe, the couch was ripped and dirty and the * recliners were covered with a throw, but totally stained... broken kitchen light, and dirty microwave, although the oven was clean the stove top was not, there was prescription medicine in cabinets along with used condiments.. finally, the owner and girlfriend, came to the house * different times, *x unannounced to get things.. that made our family very uncomfortable. *we have stayed in many VRBOs and have always had great experiences.. we think of it has staying in a hotel room .. as we know we expect a hotel room to be clean and looks as if we have been the only people that ever stayed.. now we understand it is a home.. but it actually looked as if they lived there and cleaned out the closet and refrigerator to accommodate us.. that all being said, there is more but I feel you get the picture... the reason for our complaint is , I am not sure of VRBO guidelines as a home owner, but I do not want anyone else to rent from this VRBO owner in the current conditions. *Thank you for listening , sincerely Michael McKinney**ps we took pictures if you need more feedback.

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Customer service issue
Reported by GetHuman-finalcoa
Jul 8th, 2020 - 2 years ago
Not resolved
Seen by 7 customers so far
Similar issue to 532 others
0 customers following this


GetHuman-finalcoa started working on this issue
Jul 8th, 2020 10:53pm

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